Guides
Plain language, for families
11 short reads that explain, without jargon, how an international medical transfer works — from the first phone call to handover at destination. Each takes a few minutes.
If you have no time to read right now, call us — the desk answers 24/7 and will tell you the next concrete step.
Bring them home safely
Medical repatriation means bringing a loved one home — or to a hospital in your country — with care throughout the journey, not just a travel ticket.
Read →The right transport — not the most expensive
Not every case needs a dedicated air ambulance. The right choice protects the patient and the family from unnecessary cost — without cutting corners on safety.
Read →Documents for insurers
We help you gather invoices and medical paperwork for the claim file. We cannot guarantee reimbursement — that depends on the policy and the insurer.
Read →24/7 call
The first step is a calm conversation: where the patient is, what happened, and who is calling — family, hospital or insurer.
Read →Medical assessment
Before departure, a physician decides whether the journey is safe and what care level is needed on the way.
Read →Transport plan
After assessment, we build a concrete plan: route, crew, equipment, hospitals and — if needed — flight and airport junctions.
Read →Bed-to-bed
Throughout the journey the patient stays under the crew’s care: from the origin bedside to handover at destination.
Read →Handover
The mission ends when the destination team has taken over the patient and the essential information — not when the ambulance merely “arrives at the door”.
Read →Type A — sanitary transport
For stable patients who need organised medical transport without continuous intensive monitoring for the whole journey.
Read →Type B — assisted medical transport
For patients who need active supervision and emergency equipment on the road, without necessarily requiring full intensive-care level.
Read →Type C — mobile intensive care
For critical or unstable patients who need care on the road close to what an ICU ward provides.
Read →