Guides
Handover
The mission ends when the destination team has taken over the patient and the essential information — not when the ambulance merely “arrives at the door”.
What this means for you
Handover includes a summary: what happened en route, which treatments are running, what to watch in the next hours.
At home, handover may mean a short family briefing and a link to the GP / home-care service if organised.
For the insurer, handover closes the event timeline in the report.
What to check at the end
- The correct team (or agreed home care) has received the patient.
- You (or the hospital) have the transport documents and clinical notes.
- You know who the contact doctor / service is after handover.
- You have clear instructions about invoice and claim when relevant.
Guidelines and legal frame (briefly)
- Structured handover reduces medication and follow-up errors — a common patient-safety principle.
- Transfer without real handover is considered incomplete in modern clinical practice.
- Documentation remains part of the care record and the insurance file.
After handover
- Keep a copy of the documents you received.
- Note the name of the person who took over the patient.
- Contact us if administrative questions appear within 24–48 h.
- For any new medical issue after handover, contact the medical team that has taken over the patient.
General information based on good practice in medical transfer: assess before transfer, continuity of care, clear handover. It does not replace a physician’s assessment.