Guides
Documents for insurers
We help you gather invoices and medical paperwork for the claim file. We cannot guarantee reimbursement — that depends on the policy and the insurer.
What this means for you
After the mission, families and insurers need clear evidence: what was done, which crew level, which route, at what cost.
We can provide the invoice, a transport report and notes useful for continuity of care — in language an assistance desk can use.
Honest promise: complete documents, on time. Not: “we will get you reimbursed” or “the public system pays the journey”.
How we handle the file
- Up front, we note if a travel/assistance policy exists and the insurer’s contacts.
- During the mission we keep a clear timeline (pickup, stages, handover).
- At the end we send the agreed document pack.
- We answer reasonable desk questions without inventing diagnoses or guarantees.
Guidelines and legal frame (briefly)
- In cross-border care schemes, public cover usually reimburses eligible treatment, not transport. Transport is paid privately or via policy.
- Insurers often need proof that transport was medically necessary — assessment and reporting matter.
- Health data is sensitive: we share it on appropriate channels, not open public forms.
- A declined claim does not mean the transfer was clinically wrong; it means the policy has limits. We read clauses together without acting as lawyers.
What you can prepare early
- Policy number and the 24/7 assistance phone/email.
- Any pre-authorisation if the insurer requires approval first.
- Recent discharge summaries / medical letters.
- Billing details (individual or company).
General information based on good practice in medical transfer: assess before transfer, continuity of care, clear handover. It does not replace a physician’s assessment.